Choosing the Best Online Furniture Store

When opting to buy furniture online, you need to take certain factors into consideration. You need to be able to shop safely and get the best quality furniture at the best prices. Take your time and do some research before placing your order so that you are not faced with nasty surprises. Here are some key points to consider:

Search for customer reviews or complaints

The internet is great for getting all the information you want. After you’ve chosen a furniture store, do some research and see if you can find any customer reviews or complaints. While one or two ‘bad’ reviews can indicate once-off incidents, if there are quite a few, give the company in question a miss.Check¬†¬†online furniture store.

Find a store that stocks furniture matching your style

Before you start going through all the furniture sites on the internet, first find out which store is most likely to stock pieces that match your style so that you save time and increase your chances at finding exactly what you like. Some stores specialise in traditional or conventional pieces, while other stores focus more on modern, minimalist styles.

Scrutinise the store’s ‘about us’ page

A company’s ‘about us’ page is a good place to start when doing your research. The more information you can find about the store, such as company history, information about satisfaction guarantees and customer service, the better. What is also important is contact information such as a telephone number and, if they have brick and mortar stores as well, physical address. Some stores have online chat options which is great if you have questions about a certain furniture item.

Check their delivery procedure and shipping costs

Shipping policies can usually be found in a separate section of the website or in the FAQ section. Review the policy thoroughly before purchasing any items as shipping policies vary from store to store. Take into account that ‘free shipping’ does not necessarily mean ‘free shipping’. In order to maximise profits, some companies work their shipping costs into the prices of their products. If you can find different stores with similar types of furniture, compare prices to get an idea. If one store charges more for the same item but offers free shipping, you know that they have compensated for the delivery cost by adding it to their prices.

Make sure the store’s return policy is clear

If an online furniture store (or any online store for that matter) doesn’t have clear information around returns and exchanges, don’t buy from them. Return policies should be flexible and allow customers ample time to return their purchases, such as 45 or 60 days. Make sure that the company won’t charge you for the shipping costs when you return an item as this can become quite a costly affair.

Buy from stores that stock a good selection

If you’re planning to buy a few pieces of furniture at the same time, try to find an online furniture store that carries a large variety of furniture items such as dining room suites, bedroom furniture and lounge furniture. This will not only be more convenient for you, it will also save you money on shipping costs as most stores offer discounts on shipping fees when you buy several pieces.

Make sure the website is secure

To reduce the risk of identity theft or other fraudulent activities, make sure you only purchase from a website that offers a secure check-out process. You can see this from details in the URL, for instance. If the URL starts with ‘https’ instead of ‘http’, you know it’s secure. Padlock icons on the site also indicate that the website is secure. Most reputable online furniture stores will also have a separate section that gives you more information about the safety and security of their website.